If you are a parent of a user of Movie Star Planet or you are the user yourself, you might have to contact Movie Star Planet staff for one reason or another. It is important that you know how and when to contact Movie Star Planet so that they can help you with your problem.
You can find a lot of answers on the support section of the Movie Star Planet website, which is where the staff puts the most commonly asked questions and then the answers to them. It is important to know that using the frequently asked questions on the Support part of the website is the best way to find a solution to your problem. If you cannot find the answer to your issue on this part of the website, then you can contact staff at Movie Star Planet for more help, often times for a specific question about your personal account.
Movie Star Planet staff will not answer general questions through the contact option, since general questions are usually found in the support section, so only contact them if you have a problem with your specific account or a more specific question.
When you go to the Movie Star Planet website, you will see “Contact” on the far right hand side of the website, and you want to click this in order to get to the form you need to fill out. You will need to select a category for your question, such as “Technical” or “Billing Question” and there is also a “Safety” category along with “Other” if your question does not fit in the three other categories.
You will need to supply Movie Star Planet with your username on Movie Star Planet, as well as your email address. You will have to type in your email address twice for confirmation, and if you misspell your email, you will be notified of that before you can submit your support form, so make sure you are typing in an email that you use or that is tied with your Movie Star Planet account. You are also given a lengthy area to go into details about your question.
There is no room for an attachment, so you cannot send a screenshot, although staff might follow up and ask for one if it relates to your problem. Otherwise, be very detailed in your question to the Movie Star Planet staff, as the more detail you go into about your problem or question, the more likely they are to be able to help you. You should expect a reply to your email within 48 hours, as they try to get back to you as soon as they can, but it might depend on how serious your issue is.